Inbound Services

Handling customer inquiries, resolving issues, and managing complaints to ensure high customer satisfaction (C SAT).​

Outbound Services

Customer Engagement: Conducting retention efforts and managing collections through proactive calls.​

Back Office Support

Automated Solutions: Implementing voice bots and managing voice chat interactions to streamline operations.

Email Management

Customer Correspondence: Addressing complaints, handling escalations to nodal and appellate, and responding to general queries.​

Transaction Management

Data Processing: Performing data entry, validation, and documentation to ensure accurate and efficient transaction handling.